return and refund policies

For ModestDog, the satisfaction of our customers is the most important thing, so we offer you that you can change or return the product as long as no more days have passed after it was shipped and the following considerations apply.

Returns

Notify by mail to along with the full name of the customer, order number, reason for return and detailed photos of the product to be returned where it is shown that they have not been used and are in perfect condition. The cost of the return shipment that is generated will be paid by the customer.

Once the mail is received and reviewed, it will be answered within a period of no more than days with the corresponding authorization and with the indications for its return. The products must be returned in their original packaging with bubble wrap and the payment note.

Once the company receives the returned package and can effectively verify that there was a fault on your part, it will reimburse the cost of the return shipping and the product.

If the company, upon receiving the package, considers that the reported defect did not warrant the return, it will notify the customer that their return was not accepted. If the client wants the merchandise to be sent back to him, he will have to cover the shipping costs that are generated.

Your refund will be by the same means of payment (credit and/or debit card), in case you have made the payment through PayPal, it must be returned via the web, all this in case the return has been authorized as a failure by Modest Dog.

Note; The refund may take up to 20 business days to be reflected.

Changes

Notify by mail to along with the order number and reason for your change and detailed photos of the product to be changed where it is shown that these have not been used and are in perfect condition.

Once the mail is received and reviewed, it will be answered within a period of no more than days with the corresponding authorization and with the indications for its change. The products must be returned in their original packaging with bubble wrap and the payment note.

Once the product is received, it will be checked that it is in its original state and the change will be made.

Products may not be exchanged for others of a lower cost.

The cost of sending the change that is generated will be paid by the client.

Cancellation Policies

Notify by mail along with the full name of the customer, order number, reason for return and detailed photos of the product to be returned where it is shown that they have not been used and are in perfect condition. The cost of the return shipment that is generated will be paid by the customer.

Once the company receives the returned package and can effectively verify that there was a fault on your part, it will reimburse the cost of the return shipping and the product.

Note; The refund may take up to 20 business days to be reflected.

Cancellation Policies

If your purchase has not left our distribution center, we will refund your money using the same form of payment (credit and/or debit card, PayPal).

In case of requiring cancellation, but the product is already in transit, it can only be done until you receive the product.

The client will have to cover the shipping costs that are generated.

If the order has already been received or is in transit, it is necessary to proceed through the return policy.

Note; The refund may take up to 20 business days to be reflected.

Policies Privacy

This Privacy Policy establishes the terms in which it uses and protects the information that is provided by its users when using (“modestdog.shop”). This company is committed to the security of its users' data. When we ask you to fill in the personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.

INFORMATION THAT IS REQUIRED

Our website (“modestdog.shop”) may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.

USE OF REQUIRED INFORMATION

Our website (“modestdog.shop”) uses the information in order to provide the best possible service, particularly to maintain a user registry, of orders if applicable, and to improve our products and services. They may be sent Periodic emails through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and may be canceled at any time.

Modestdog.shop is highly committed to fulfilling the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

cookies

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting said file it is created and the cookie is then used to have information regarding web traffic, and also facilitates future visits to a website. recurrent. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on its website.

Our website (“modestdog.shop”) uses cookies to be able to identify the pages that are visited and their frequency. This information is used for statistical analysis only and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service to websites, you do not give access to information from your computer or from you, unless you want it and provide it directly, visits to a website. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change the settings on your computer to decline cookies. If they are declined, you may not be able to use some of our services.

LINKS TO THIRD PARTIES

Our website (“modestdog.shop”) may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or data protection of those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

CONTROL OF YOUR PERSONAL INFORMATION

At any time you can restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill out a form, such as user registration, you can check or uncheck the option to receive information by email. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time.

This company will not sell, assign or distribute the personal information that is collected without your consent, unless required by a judge with a court order.

It reserves the right to change the terms of this Privacy Policy at any time.

TERMS AND CONDITIONS OF SERVICE

This site is operated by ModestDog.

When you purchase any product on this website, you agree to the following terms and conditions. In the following paragraphs, the terms “we”, “our”, “us”, refer to ModestDog.

1. USER AGREEMENT.

This Agreement (hereinafter the "User Agreement") regulates the use of the services provided by ModestDog, through the internet portal or the pages or sites hosted, located or linked to or in it, which is located at the address www.modestdog.shop (hereinafter "ModestDog" or the "Portal"). Each time a person accesses the Portal or uses the services provided by ModestDog that are detailed below, they become a ModestDog user (hereinafter the "User"). By accessing ModestDog or using the services provided through the Portal, the user tacitly and unconditionally agrees to be bound by the terms and conditions contained in this User Agreement, for which reason and scope thereof in the version of the User Agreement. posted online by ModestDog from time to time at the time the User accesses ModestDog. Due to the foregoing, it is recommended that the User read the User Agreement carefully each time they use ModestDog services, since it can be updated and/or modified by ModestDog at any time without direct personal notification to the User. In relation to the foregoing, the User may at any time review the updated version of the User Agreement only by clicking on the User Agreement text located at the bottom of the access page.

2. SERVICE.

ModestDog provides Users, directly or indirectly, access and/or use, as the case may be, of a series of online resources, services and content through the global information system or network known as the "Internet" (World Wide Web or www), including, but not limited to: Information on electronic purchase products and services through the intermediation services of the Portal (hereinafter the "Services"). ModestDog reserves the right to unilaterally modify, add or delete, at any time and without prior notice, the services, the presentation and configuration of ModestDog and any of the Services, as well as the conditions required to access and/or use any of the Services. In the same way, the acquisition, purchase, sale or obtaining of any item through any of the Services is under the sole and exclusive risk of the Users and

3. ACCESS TO MODESTDOG AND USE OF THE SERVICES.

3.1 FREE SERVICE.

The provision of Services provided to Users by ModestDog is free of charge, except for certain Services that may only be used upon payment of a fee and which ModestDog will identify for User use from time to time. ModestDog only provides its Users with the ability to use the Services, so the User is responsible for having the necessary equipment to establish the connection and access to the Internet through any telephone or other connection through known technology or by meet. The User will be responsible at all times for the costs associated with such access.

3.2 PROPER USE OF MODESTDOG

The User undertakes to use and access ModestDog and to make use of the Services in accordance with the provisions of the laws, morality, good customs and public order applicable in the country in which they are located when accessing the Services with the provisions of this User Agreement, for which reason it is obliged to refrain from using ModestDog and the Services or from carrying out acts with illicit purposes or effects, harmful to the rights and interests of third parties, contrary to the User Agreement or for seditious or clandestine purposes or that in any way may damage, disable, overload or impair ModestDog and the Services or prevent their normal use by Users, in which case ModestDog may, upon becoming aware of such use, suspend the Services to the User immediately after ModestDog has obtained said knowledge, and the User will have five days to remedy said use or express to ModestDog what is convenient for him.

3.3 MODESTDOG CONTENT

The User declares that he knows and is aware that all the information, data, text, software, sound, photographs, graphics, videos, messages or other materials contained in ModestDog as well as the Portal itself and its page design (hereinafter the " Content"), whether posted to the general public or privately broadcast, is the sole property of the owner of such Content and the sole responsibility of the person who originated the Content and not of ModestDog, except where expressly stated otherwise. contrary. Therefore, ModestDog is not responsible for the Content and its publication nor does it represent in any way the opinion of ModestDog. The User or the person who generates the Content will be solely responsible for it, whether it has been entered, published, sent by email or is otherwise transmitted through ModestDog or the Services. Because ModestDog does not control the Content that is transmitted, stored, or published through the Services, ModestDog does not guarantee the accuracy, veracity, adequacy, timeliness, completeness, usefulness, or quality of the Content. The User when using the Service, may be exposed to Content that is offensive, indecent or unacceptable to himself or illegal under the laws applicable in the country of residence of the User or in the country in which the User is located when accessing the Services. Services, for which ModestDog, under no circumstances, will be liable to the User or to third parties for the Content, including, but not limited to, errors of any kind or omissions in any Content, or for losses, damages, penalties and/or fines of any kind incurred as a result of any Content posted, emailed or otherwise transmitted through the Portal.

3.4 APPROPRIATE USE OF THE MODESTDOG SERVICES

In the cases in which the User makes use of those Services that, by their nature, allow Users to enter Content in ModestDog and make them accessible to other Users, such as, among others, email services, or online purchases (jointly hereinafter "Online Services") agrees to use them in accordance with applicable laws, morality, good customs, public order and the User Agreement. By way of example, but not limitation, the User undertakes and agrees not to use the Services to:

(a) Introduce, publish, send by email or otherwise transmit any Content that goes against applicable laws, morals, good customs, harms, threatens, abuses, attacks, defames, slanders, violates the privacy of third parties, generates racial and/or ethnic and/or religious hatred or that in any other way is contrary to what is established in this User Agreement, in which case ModestDog may, upon becoming aware of said use, suspend the Services to the User immediately after that ModestDog has obtained said knowledge, and the User will have five days to remedy said use or express to ModestDog what is convenient for him;

(b) Impersonate another person or entity, enter false, altered or distorted information causing error, confusion, misunderstanding or deception;

(c) Forge headers or otherwise manipulate identifiers to disguise the origin of any Content transmitted through the Services;

(d) Post, post, email, or otherwise transmit any Content that you do not have a right to transmit under any law or under any contractual or fiduciary relationship (such as inside information, proprietary information, or confidential information learned or disclosed as part of an employment relationship or under confidentiality agreements);

(e) Introduce, publish, copy, profit from and/or send emails or otherwise transmit any Content that infringes any copyright, patent, trademark, trade secret, reproduction rights or any other industrial property right and/or intellectual property of any third party and/or of ModestDog;

(f) Post, post, email, or otherwise transmit any advertising, promotional material, junk mail, chain letters, pyramid schemes, or any other form of solicitation, except in those areas of ModestDog that are expressly designated for that purpose (such as the purchasing sectors)

(g) Post, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any software to computer or telecommunication hardware or equipment;

(h) Disrupt the normal flow of dialogue, cause the screen to scroll at a speed at which other users of the Services are unable to type via the computer keyboard, or otherwise act in a way that adversely affects the ability of other users to interact in real time (real time exchanges);

(i) Interfere with disrupting the Services and/or servers or internal networks connected to the Services;

(j) Violate any applicable law in Guadalajara, Jalisco, the User's place of residence, and/or the place in which the User is located when accessing the Service, be it municipal, provincial, local, state, federal or international law, including , but not limited to, regulations promulgated by any Stock Exchange in which stock transactions are specifically made and/or any other similar; as well as any regulation with the force of law, whether intentional or unintentional;

(k) Stalk or otherwise harass another person;

(l) Collect or store personal data about others; and,

(m) Any other activity that is contrary to good customs.

(n) Enter the personal Services of other personal and access their personal information, email account, etc.

Even though ModestDog does not carry out previous reviews or checks (pre-screen) of the Content, both ModestDog and the people it designates for such purposes, will have at their discretion the right (but not the obligation) to, at any time and without prior notice to Users, review, refuse, delete, modify, replace and/or move any Content that is available through the Services and ModestDog may suspend access or any service to the User for such reason. ModestDog will have the same power and right to remove any Content that violates the User Agreement or that otherwise signifies or implies an objection and/or contradiction to it. ModestDog represents and the User accepts that it is the sole responsibility of the Users to evaluate and bear the risk associated with the use of any Content, including that related to the accuracy, completeness or usefulness of the Content; for the foregoing, the User manifests and expressly acknowledges that the Content accessible through ModestDog cannot be trusted.

The User acknowledges and agrees that ModestDog may maintain and keep in its files for itself personal information, User Content and may also disclose the same if required by law and/or competent authority or by believe in good faith that such maintenance or disclosure is reasonably necessary to: (i) comply with legal process, whether administrative or judicial; (ii) comply with the User Agreement; (iii) respond to claims involving any Content that infringes the rights of third parties; or (iv) protect the rights, property, or safety of ModestDog, its Users, and the general public.

The User acknowledges that for the provision of the Services, the technical processing and transmission thereof, including the Content, may involve (a) transmissions over various networks; and (b) changes to adapt and conform to the technical requirements for connecting to networks or devices.

With respect to the use of specific Services contained in ModestDog, the User must abide by what is agreed in this User Agreement.

3.5 APPROPRIATE USE OF MODESTDOG CONTENT.

The User must refrain from obtaining or even attempting to obtain Content through ModestDog or the Services through means or procedures other than those that, as the case may be, have been made available for this purpose or have been indicated for this purpose on the pages. website of the Portal in which the Contents are found, or in general of those that are habitually used on the Internet for this purpose.

The User undertakes to use the Content in a diligent, correct and lawful manner, so otherwise ModestDog may suspend the Services to the User immediately after ModestDog has become aware of said use, and the User will have five days to remedy said use. use or express to ModestDog what is convenient for you.

Likewise, the User, in particular, undertakes to refrain from:

(a) Use the Content in a manner, for purposes or effects contrary to the applicable laws of Jalisco, Guadalajara, the User's place of residence, and/or the place from where the Services are accessed, morality, good customs and / or to public order;

(b) Reproduce, copy, distribute, allow public access through any form of public communication, transform or modify the Content, without the prior authorization of the holder of the corresponding rights;

(c) Delete, evade or manipulate copyright, trademarks, patents, "copyright" and other data identifying the rights of ModestDog or its owners incorporated into the Content, as well as technical protection devices, fingerprints or any information mechanisms that the Content may contain; and

(d) Use the Content and, in particular, the information of any kind obtained through ModestDog or the Services, to send advertising, communications for direct sales purposes or with any other kind of commercial purpose, unsolicited messages addressed to a plurality of people regardless of its purpose, as well as to refrain from marketing or disclosing said information in any way. Any Content that is lowered ("downloaded") by the User through the Services, will be at his own discretion and risk, for which he will be solely responsible for any damage to his computer, equipment or system, as well as for the loss or affectation of data contained therein.

4. INTELLECTUAL PROPERTY RIGHTS.

The User acknowledges that the Service and any software that is necessary to be used in connection with the Service, may contain third-party and confidential information that may be protected by intellectual property laws and other applicable laws. The User declares that he is aware and agrees that the Content found in the advertising of sponsors or advertisers and/or information presented to his attention through the Service or from sponsors or advertisers, may be protected and/or its use limited. by copyright, reproduction, trademark, patent or other property rights and laws.

Except for what is expressly authorized and so specifically indicated by ModestDog, its sponsors or advertisers, Users agree not to modify, copy or reproduce, rent, lend, sell, distribute or create works from the Service and/or derivative works and/or or based on the Service, in whole or in part.

All the Content of the Services is protected by Intellectual property rights. All rights reserved. Its total or partial reproduction is prohibited." or by Content from third-party Content providers that are also protected by international intellectual property rights laws. ModestDog, www.modestdog.shop and each and every one of the names used in the Service and in general in ModestDog that include the word ModestDog in their name, are registered trademarks owned by ModestDog Likewise, the ModestDog logo is registered and owned by ModestDog The User undertakes not to reproduce, duplicate, sell or exploit for commercial reasons, all and/or any portion of the Services or the Content under any circumstances.

5. PROCEDURE IN CASE OF VIOLATION OF INTELLECTUAL PROPERTY RIGHTS.

In the event that any User or a third party considers that any of the Contents that are found or are introduced in ModestDog and/or any of its Services, violate their intellectual property rights, they must send a notification to ModestDog in which they indicate, at least: (a) personal data (name, address, telephone number and email address of the claimant); (b) the autograph signature with the personal data of the owner of the intellectual property rights or of the person duly authorized to act in the name and on behalf of the owner of the allegedly infringed and/or violated intellectual property rights; (c) the precise and complete indication of the Content(s) protected by intellectual property rights allegedly infringed, as well as its location in ModestDog or any of the Services; (d) an express and clear statement that the introduction of the indicated Content(s) has been made without the consent of the owner of the intellectual property rights allegedly infringed; (e) an express, clear statement and under the responsibility of the claimant that the information provided in the notification is accurate and that the introduction of the Content(s) constitutes a violation of their intellectual property rights; (f) simple copy of the document that proves ownership of the supposedly infringed right.

6. ADVERTISING.

In the event that the User wishes, they may enter into correspondence with or participate in promotions of sponsors or advertisers that display their products and/or services on the Services. Any of said correspondence or promotions, including the delivery of and payment for the products and/or services, and any of the other terms, conditions, guarantees or declarations associated with said correspondence or promotions, are understood as exclusive between the corresponding User and the advertiser and/or sponsor, so ModestDog will not be responsible for the veracity, functionality, content and quality of said products and/or services or for the payment made to said person.

For the foregoing, ModestDog does not and will not assume any responsibility or obligation in this regard, nor can and will not be responsible for any such correspondence or promotions nor will it be responsible for any loss incurred as a result of such dealings or as a result of the presence of such sponsors or advertisers on the Service. ModestDog does not offer any guarantee regarding its own and/or third party information.

7. LINKS TO THIRD PARTY SITES (LINKS).

In some cases, ModestDog provides links (links) to other Internet sites and / or other third party resources. By virtue of the fact that ModestDog has no control over said sites or their resources, the User acknowledges and accepts that ModestDog is not and will not be responsible for the availability of said external sites and unrelated to ModestDog or for the access to them, nor for the resources that they use, nor does it ensure that the site contains legitimate and/or lawful information and does not accept and will not accept to be held responsible for the impossibility of accessing them or any Content, advertisements, products or other materials from or available on said sites or resources. . Likewise, ModestDog shall not be liable for any loss or damage caused or alleged to be caused by or in connection with the use or security of any such Content, products or services available on or through any such sites or resources.

8. INDEMNITY.

In all the cases that are mentioned below and/or those that derive from them, the User accepts to be responsible and agrees to indemnify, maintain and remove ModestDog, its directors, officials, employees, collaborators, suppliers, in peace and harmless. agents and/or shareholders, in and from any claim and/or demand, including reasonable attorneys' fees and trial costs and expenses, made by third parties due to or arising out of: (a) the Content you submit, post, mail, electronic or other ModestDog Services or otherwise transmit through the Services; (b) for the use of the Service; (c) connection to or from the Services; (d) any violation of the User Agreement or the Specific Agreements; or (e) any infringement and/or violation of any of the intellectual property rights or other right of any person or entity.

9. TERMINATION.

Every User of the Service accepts and agrees that ModestDog, at its sole discretion and without prior notice, may terminate or suspend the use of all or part of the Services for any cause or reason, for which reason ModestDog shall not be liable for Users or third parties for said termination or suspension.

10. POLICIES FOR THE USE OF THE SERVICES.

Users accept and acknowledge that ModestDog may establish at any time and without prior notification to Users general and specific practices and policies, as well as limitations concerning the Services, provided that they are published on the Portal, from which they will be applicable to Users.

11. VIOLATION OF THE USER AGREEMENT.

ModestDog asks all Users to report any violation of the User Agreement or the Specific Agreements as soon as they become aware of it through any type of communication.

12. LIMITATION OF LIABILITY.

ModestDog can in no way guarantee that the Services: (a) meet the appropriate requirements, required or expected for or by each of the Users; (b) are not interrupted; (c) arrive on time; (d) arrive with a certain level of speed; (e) arrive without errors; (f) or that the results obtained from the use thereof are accurate and/or reliable.

ModestDog does not guarantee that any errors in the software of the Services will or can be corrected in whole or in part, and ModestDog will not be obliged to make any concession. ModestDog will not be liable for direct, indirect, moral, special or consequential damages resulting from the use of the Service or the inability to use it.

The price, quality, quantity, delivery times will be established on the site which may vary without prior notification, therefore the conditions found at the precise moment the purchase is made will apply. Likewise, ModestDog is not responsible for the delivery on time due to force majeure or due to weather conditions, roads, etc. or for services provided by third parties, for which the user releases ModestDog from any responsibility.

13. LEGISLATION.

By accessing ModestDog, the User expressly and irrevocably accepts the fact that this User Agreement as well as the User's relationship with ModestDog will be governed by and interpreted in accordance with the laws of the United States of Mexico. In case of controversy, the User and ModestDog expressly submit to the jurisdiction of the Courts of the City of Guadalajara, Jalisco, renouncing the Users as ModestDog, to any other jurisdiction that may correspond to them by reason of their present or future domicile.

14. WAIVER.

ModestDog's failure to exercise or enforce any right or provision of the User Agreement or the Specific Agreements shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing by ModestDog.

15. VALIDITY AND INTERPRETATION.

In the event that any of the provisions contained in the User Agreement or in any of the Specific Agreements is found invalid by a Tribunal or Court of competent jurisdiction or is impossible to enforce, both parties agree to request the Court or the Court to endeavor to give effect to the intention(s) of the parties thus reflected in said provisions. However, the other provisions of this User Agreement will remain valid and have full legal force.

16. COMPLAINTS.

Any claim or action resulting from or related to the User Agreement or the use of the Services must be filed within two months immediately following the date on which the event from which the claim or action arises. corresponding legal right has been verified, or you will lose that right forever. The User expresses his acceptance of the foregoing, regardless of what is established or provided in any legislation that indicates the contrary.

SHIPPING POLICY.

We only send packages in the Mexican Republic.

If you purchase your dog training service at the same time as one of our online products, your shipping will be free, otherwise the shipping cost will be $150.00 M.N.

The estimated delivery time in Guadalajara and the metropolitan area is 3 to 5 business days. CDMX and Monterrey from 3 to 7 business days, and for the rest of the Mexican Republic up to 15 business days. In case of not finding who receives the package, a failed delivery notification will be left, the parcel will make a maximum of 2 more attempts, to leave the package at the address indicated at the time of purchase.

For any clarification or follow-up on your shipment, please contact us via email: shop@modstdogmx.com or at the telephone number: 3310541840